Do I need to open an account in order to shop with you?
No, you don't need an account to shop with us. You can easily make purchases and check out as a guest each time.
How do I order?
Browse and select the items you'd like to purchase, then add them to your shopping cart. Once you're done, go to your cart and proceed to checkout. Before finalizing your order, double-check that all the information is correct, including your payment details, to ensure everything is accurate before confirming your purchase.
Can I amend or cancel my order?
Once an order is placed, we are unable to cancel or amend it. This helps us process and pack orders efficiently, reducing the risk of errors. We recommend double-checking your order before confirming your purchase to ensure everything is correct.
How can I use my discount code?
Simply enter your discount code at checkout. You'll find a field labeled “Discount Code” where you can apply it to your order. Once entered, the discount will be automatically applied to your total. Make sure to check that the code is correct before completing your purchase!
How will I know if my order is confirmed?
Once your order is placed, you'll receive a confirmation email from us acknowledging that we've received it. Please note, however, that your order will only be shipped after your payment is approved and both your billing and delivery addresses are verified. If you’d like to check the status of your order, feel free to reach out to us at Info@thrennex.com.
I have problems adding items to my shopping cart?
You can add items to your cart as long as they are available. However, if another customer has already added the item to their cart, it may be temporarily unavailable. In such cases, the item will show as "Temporarily Unavailable" until it's back in stock.