Shipping Policy
Last Updated: July 22, 2025
Welcome to Thrennex.com! We’re dedicated to providing you with a seamless shopping experience from checkout to delivery. Below, you’ll find all the details about our shipping policy.
Shipping Destinations
We offer worldwide shipping. Whether you're in the United States, United Kingdom, European Union, Australia, or anywhere else, we’ll ensure your Thrennex items are delivered right to your door.
Shipping Rates
-
Standard Shipping: A flat rate of $8 USD for all international orders. No minimum purchase required.
-
Expedited Shipping: Available at checkout. Pricing will vary depending on your location and the weight of the items.
Customs, Duties & Taxes
For international orders, your country’s customs office may charge additional import duties, VAT, or other fees.
-
These fees are not included in the product price or shipping cost.
-
Customers are responsible for covering any charges upon delivery.
Estimated Delivery Times
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 7–14 business days | 4–6 business days |
| United Kingdom | 7–14 business days | 4–6 business days |
| Germany | 7–10 business days | 4–6 business days |
| Australia | 7–10 business days | 4–6 business days |
| Canada | 8–15 business days | 4–6 business days |
| South Korea, Japan | 8–15 business days | 4–6 business days |
| Other European Countries | 7–10 business days | 4–6 business days |
| Rest of World | 12–20 business days | 4–6 business days |
Please note: Delivery times are estimated and can vary depending on factors such as customs clearance, weather conditions, or carrier delays.
Order Processing Time
-
Orders are processed within 1–4 business days, not including weekends or holidays.
-
This time frame accounts for quality checks, packaging, and shipment preparation.
Order Tracking
Once your order is shipped, we’ll send you a confirmation email with a tracking number so you can monitor your package’s journey from our warehouse to your doorstep.
Delivery Issues
-
Delays: Occasionally, external factors like customs or shipping carrier disruptions may cause delays.
-
Lost/Damaged Orders: If your order is lost or arrives damaged, please reach out to our support team immediately. We’ll work with the carrier to resolve the issue.
-
Incorrect Address: If your order is returned due to an incorrect address or unclaimed delivery, the customer is responsible for re-shipping costs.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible at info@thrennex.com. We’ll do our best to assist you, but once an order has been shipped, we’re unable to modify or cancel it.
Contact Us
If you have any questions or concerns about your shipment, feel free to get in touch with us:
Email: info@thrennex.com
Website: www.thrennex.com